Business Days & Hours
Monday – Friday 8:30 AM – 5:30 PM
Orders received Monday thru Friday by 1 PM Central Standard Time (CST) will be processed on the same business day. Orders received on Saturday and Sunday are usually processed by 1 PM on Monday. Orders received after 1 PM will be processed the following business day. Same day processing excludes Saturday, Sunday, and Postal Holidays.
We can ship to any address in the U.S.
Individual copies will ship via first class USPS mail. Multiple copies will ship via USPS Media Mail. Media Mail should take 2-8 days depending on your proximity to Houston, Texas. Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
Shipping rates are weight-based. With padded shipping envelope, individual copies shipping via first class mail cost approximately $4 to ship. Multiple copies shipping via Media Mail depend on quantity.
Returns and Refunds
REFUSED OR RETURNED TO SHIPPER
Any packages refused or returned to us will be subject to a restocking fee of 15% off the invoice for the products ordered. The shipping and handling cost of the original will not be refunded. The customer will be contacted via email or phone to resolve the reason for the refused/returned shipment.
Items must be returned, in NEW, or LIKE-NEW condition, and in its ORIGINAL PACKAGING, and with all paperwork to ensure full credit.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
Rehak Creative Services, Inc. reserve the right to refuse any returns if they do not meet our return requirements or without authorization.
Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please request delivery confirmation. We cannot process your return until the item is received.
The following conditions and exceptions apply.
Partial refunds/Restocking Fees
- Any book in original condition returned within 14 days after delivery: 15% restocking fee, Shipping Charge is not refundable
- Any book in original condition returned between 15 days and 30 days: 20% restocking fee
- Any item in original condition returned more than 30 days after delivery: No returns are accepted
- Any item has obvious signs of use and returned: NO REFUND!
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: NO REFUND!
Risk of Loss
All items purchased from Rehak Creative Services are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If you receive your book in damaged box(es), verify the extent of the damage with the delivery person and request immediate inspection for filing claims later by you. If you find concealed damage(s), DO NOT remove contents but call the carrier for inspection and report. Wrong shipments will be credited or replaced free of any charges; all other returns will be charged 20% of invoice value, whichever is greater.
All orders will be charged 8.25% sales tax. Please note that the sales tax is calculated based upon the total price of the order, including shipping and handling.